Course Description:
In the age of information, emailing has become a dominant form of written communication. Being able to write a polished, professional email is now a critical skill in the workplace. Yes, this workshop is NOT for academic purposes, but it will help trainees achieve this target as a part of their work. By applying the suggested guidelines, a trainee leaves a good impression and stands a much greater chance of getting the desired reply to his/her emails in the shortest time possible.
Course Outlines:
- Problems and challenges encountered
- List of priorities
- The structure of an email
- Differences between email and a letter
Course Description:
Speaking English on the telephone could possibly be one of the most challenging tasks for any English learner simply because there are no visual clues, and you cannot see the person you are talking to. This workshop will help trainees break the ice and orient them with suggested guidelines so that a trainee leaves a good impression and stands a much greater chance of getting engaged in conversations on the telephone smoothly as a part of their work.
Course Outlines:
- Problems and challenges encountered
- Oral forms of communication
- Common phrases for a caller and a receiver on the phone
- Orientation of golden rules
- Reporting